Founder Eric Yuan is a naturalized American citizen who was born in China and moved to the U.S. as a 27-year-old in 1997.
Zoom, the video conferencing company that became everyone’s primary means of communication around work during the pandemic, will no longer be acquiring Five9, a maker of cloud-based customer-service software.
Zoom also said last year that it had mistakenly routed some meetings through servers in China and that it shut down the account of an activist who was using the platform to commemorate China’s Tiananmen Square crackdown.
Though the all-stock deal, announced in July, was expected to enable Zoom to tap into the lucrative contact center market, a few major hiccups along the way seemingly led to today’s decision.
Afterward, the company, which has said previously that a sizable part of its development team is in China (as is the case with many multinational companies), announced it would not permit requests from the Chinese government to impact anyone outside of mainland China.
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Zoom separately released an announcement of its own, downplaying the entire episode. Titled What’s next,Yuan writes of Five9 that it presented an attractive means to bring to our customers an integrated contact center offering.
That said,” he adds, it was in no way foundational to the success of our platform nor was it the only way for us to offer our customers a compelling contact center solution.
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